Canada Post Service Delays

What You Need to Know

As of September 25th, 2025, Canadian postal workers went on strike. As a result, our customers will no longer receive their PUC bills in the mail.

What This Means for Your PUC Account

This strike will impact the delivery of your PUC bills and the processing of any payments sent by mail. Please note that it remains your responsibility to maintain a good standing account, even during a strike.

Stay Up To Date With E-Billing

To avoid any billing delays, we recommend switching to e-billing. It’s quick, secure, and ensures you receive your bills on time. You can enroll in one of two ways:

1. MyPUC App: Download and link your bill to the app. Once linked, you will automatically be enrolled in e-billing.
2. Customer Connect Portal: Sign up directly through the portal.

Additional Payment Options:

• Sign Up For Pre-Authorized Payments: Automatically pay your bills on time.
• Sign Up For Equalized Payment Plan: Spread your payments evenly throughout the year.

Cheque Payments:

If you prefer to pay by cheque, you can use our drop-off box located at 500 Second Line East (cheque payments only). We advise against mailing payments to avoid delays, late fees, or potential collection activities.

Plan Ahead:

PUC encourages all customers to use available digital and alternative payment methods to avoid delays associated with traditional mail during this time.