Outages
For the latest updates, please check the outage map below or in the MyPUC app, where you can find current outages and planned watermain and power work.
If your area is already listed, rest assured our team is aware and crews are on their way. There’s no need to contact us; we’re working to restore service as quickly and safely as possible.
However, if you have additional information that could help us locate an issue (e.g., flash, loud bang, tree on a powerline, car hit a pole) or if you have a new power outage to report, please call us at 705-759-6500 or 705-759-6555 (after hours/emergencies).
For planned outages, in addition to posting the details on this page and in our app, we aim to notify affected customers directly, 24 to 48 hours in advance.
Our crews work hard to do their part in keeping the power on, but sometimes outages are caused by circumstances beyond our control. When outages happen, we thank our customers for their patience and thank our PUC crews for working quickly and safely to restore power.
We remind all of our customers:
- Downed wires should always be considered energized or “live”, and extremely dangerous
- Do not approach or drive over a downed power line and do not touch anything the power line may be in contact with
- Parents are encouraged to talk to their children about powerline safety and the dangers that can be associated with power lines
- Take all necessary safety precautions during a power outage
Click HERE to learn more about how PUC's Sault Smart Grid is improving services to our customers.
Want to Report a Streetlight Outage? Click HERE to fill out an online form or call our Customer Experience team at 705-759-6500.