What are the benefits of the new portal?
MyPUC Account offers the following new self-serve options:
- Easy billing and payments: View your bills and pay through your bank provider or by credit card (credit card option coming soon after launch) from any device.
- Rate plan comparison: Compare Ontario electricity price plans using your actual usage and, if eligible, request a switch online.
- Guest access: Give a trusted friend or family member view-only access to help manage your account.
- Built-in outage map: View outage information without leaving the portal.
- Detailed usage: Explore your consumption by billing period, month, week, day, or hour using clear graphs.
- Quick access to service forms: Find online forms for move requests, tree trimming, water estimates, and other services.
Other benefits
- Automatic account linking for landlords: If you have multiple accounts in your name, access them all with one login.
- Works on any device: Use MyPUC Account on a computer, tablet, or phone.
- Flexible sign-in: Sign in using your MyPUC Account, Google, or Apple credentials.
- Direct updates: Receive portal news and updates by email.
- Helpful resources: Find conservation tips and links to government assistance programs.
Why is the customer portal changing?
Customers told us they wanted an easier, more modern online experience. MyPUC Account responds with improved tools, enhanced security, and more ways to manage your account online.
Do I have to use the new portal?
No. However, all customers with existing online PUC accounts will be automatically transferred to MyPUC Account. MyPUC Account will give you even better online tools, improved bill insights, more self-serve options, and greater visibility into your electricity and water use.
What if I prefer using an app instead of an online web portal?
We've got that too. The MyPUC Account app is coming soon to the Apple App Store and Google Play, with the same features as the web version. Use whichever you prefer, or both. We’ll let you know as soon as the new app is ready to download.
What if I’m already using PUC’s app?
The old app will still work until the new app is available. We’ll let you know as soon as the new app is ready to download.
Do I need to register separately for the new app?
No. Log in or register once, either in the app or on the web version. The same email and password will work for both. We’ll let you know as soon as the new app is ready to download.
Who is the provider for MyPUC Account?
ERTH Corporation is providing both the web version and app for MyPUC Account. ERTH is an Ontario-based provider with experience serving the utility industry. Its web and app platforms provide a modern, reliable digital experience designed to work equally well on a phone, tablet, or computer.