Disconnection

The annual winter disconnection ban for residential customers ends on April 30, 2025. Customers who have fallen behind on bill payments may have already received a Reminder or Disconnection notice to take effect on or after May 1.   

Support programs are available for customers who need assistance with their bill payments. Also, be aware that there are a growing number of scams aimed at energy consumers during the end of the disconnection ban. Keep reading for more information on support programs and scams.

For more information, please visit the Ontario Energy Board’s website End of Winter Disconnection Ban | Ontario Energy Board